Golf Galaxy Reviews

Long time customer tried to exchange a pair of golf gloves but I did not have sales slip.
Gloves were still in a sealed package and the clerk acknowledge they were from GG.
Still, they did not allow the exchange.
I'm done with them.

Awful customer service, even at the corporate offices!
Don't even waste your time going there. People make the difference!
They have the right name for their stores... $#*!s!

How much effort to simply ask customers " HOW MAY I HELP YOU"?
Very little help and no effort to make a sale.

I was totally dissatisfied with a recent purchase of a custom made golf club. First, customer service was unable to connect me with the department so I could check on the status of this custom order so I had to go there in person. Secondly after waiting close to an hour they told me the order had not been shipped because the custom grip would not be available until July. So, we cancelled the custom grip and asked them to send just the shaft and grip. Returned today to check on the order and the same person who serviced me seemed totally unaware or had no record of the request we made 3 days ago.
I canceled the order as I lost all faith in them.

Been nearly 30-days and still don't have1 of 4 clubs, yet they charged me for the entire order. No follow up to my five phone calls. Keep saying they need to contact Callaway. Never order from Golf Galaxy!

Worst service ever. Never will go back. Bored personnel. Made me wait. Seemed to do it on purpose. Many other good stores.

I purchased a 3 hybrid titleist for 279 dollars. I paid full price which is fine. No headcover though. I emailed golf galaxy 2 times with no response. I talk to live chat and he tells me there's nothing he can do I'd have to contact my local store. I tell him my local store is 2 hours away. He says we'll do u have a ducks sporting goods near u. I call $#*!s and I'm on the phone n hold for 30 min only to be told they can't help me I will have to call golf galaxy. Why am I going the extra mile. Stay away from this company and online ordering. Tgw is my go to site. I just ordered a 4 hybrid titleist and my headcover came with it. Sucks I couldn't leave no stars

Be extremely careful ordering anything from Golf Galaxy online. They essentially stole over $300 from us last year. They won't acknowledge it or even talk to us about it. All they'll say is they don't have an order from us even though we can show them and prove they charged us twice for the same item, which we never received. We were able to dispute one of the charges through our bank and got that back. The other charge Golf Galaxy contested our dispute and got to keep the money. All this even though they say they don't have an order from us.

So the store I go to has a great manager(Eric). He is very personable. He knew my name the next time I saw him. There are a couple of club repair guys that are accommodating and knowledgeable. But you have to find these guys. Many of the employees act like they know something but they don't. One thing I don't like is the clothes. They seem cheap but cost in the $70-$100. I find better deals at the outlet malls. Many times they will not have the newest thing or they have too many regular flex or too many stiff flex. You can't take anything out to try it for a day which sucks. I hate hitting off mats. An iron fitting is $100. For real? I know my swing better than anyone. I will fit myself thank you.

About the worst customer service out there. They just pass you on and tell you to call a number that no one answers.

I placed an online order for a set of Custom Taylor Made clubs for my son's Christmas gift on 12/3; the promised delivery date when ordered was 12/18. My order never updated after 12/3... just said preparing to ship. I've called and/or emailed customer service daily since 12/18, when it was obvious that I wouldn't receive the clubs on the date promised. Everyday I'm given a different ship date... 12/21,12/23,12/28,3/5/2021! It's like they literally make up ship dates and other information just to get you to leave them alone. AND, they say that I cannot cancel the order since the clubs are already being made! The worst customer service experience with this awful company! I've learned my lesson! Wish I would have simply read a few reviews before ordering, since this seems to be very common with this sorry excuse for a company!

Received a booklet from golf galaxy for $20 off of a $100 purchase. Tried to use it on a $149 bushnell wingman speaker. The clerk said I couldn't use it on this product! I have also tried to use them in the past on clubs with the same results! It didn't specify what it couldn't be used on. The coupon was from golf galaxy so in my opinion they should honor the coupon as other stores do theirs. If this is their policy please take me off of the mailing list.